The business grew. The system behind it didn't.
Systems for practices, clinic groups, franchises and multi-location service businesses where several people each run their own clients under one brand.
Former sports massage therapist, now building client systems in HighLevel. Emma Holler.
It works. It's just held together by people remembering things.
More practitioners. More locations. More enquiries. On paper, it's working.
But behind the scenes, enquiries arrive in five different places. Everyone follows up their own way. Reviews get asked for when someone remembers. Past clients drift off and nobody notices.
And somehow, it all still comes back to you.
Your clients see the booking. I build everything around it.
Enquiry
Captured and answered quickly, wherever it comes from.
Follow-up
One consistent process, whoever picks it up.
Booking
Handed cleanly to the software you already use.
Reviews
Asked for at the right moment, every time.
Reactivation
Past clients brought back without anyone having to remember.
Works alongside Cliniko, Jane, WriteUpp, Practice Hub and similar. Clinical notes stay where they are.
One system. Built once. Ready to roll out.
Blueprint
I map how enquiries, follow-up and reviews should run across your business.
Build
I create the master system in HighLevel.
Pilot
We test it with one location or practitioner until it works in real life.
Template
It becomes a reusable setup for the rest of your business.
Handover
You get the recordings, guide and checklist to run it and roll it out.
Behind the Booking Blueprint
Clarity before you build anything. A clear plan for how your system should work, so nothing gets built on guesswork.
- Intake questionnaire: you tell me how things run now.
- My research: I look at your setup, tools and client journey before we speak.
- 60-minute strategy call: we work through what needs to be consistent and what each location or practitioner controls.
- Visual Blueprint and Build-Ready Decision Sheet: delivered within 48 hours.
- 30-minute review call: we go through it together.
If you go ahead with the Build, the £495 is credited in full.
Behind the Booking Build
Your master system, built, tested and handed over so you can run it yourself.
- Master system in HighLevel: enquiries, follow-up, reviews and reactivation, set up once.
- One pilot location or practitioner: fully set up and tested in real use.
- Reusable template: ready for rolling out to further locations.
- Recorded handover, system guide and rollout checklist: so your team knows how it works.
- Two 30-minute follow-up calls: after handover.
Usually 1 to 2 weeks from Blueprint approval and receipt of all access, content and decisions. 50% to start, 50% before handover. The price is the same however you sign up to HighLevel.
Consistent processes. Local independence.
Give your team a clear system to follow, so every client gets the same great experience. Keep your brand consistent across all practitioners or locations, while giving each person the independence to run their own clients.
- Consistent client experience and communication
- Local flexibility for each practitioner or location
- Less admin and fewer missed opportunities
- A system that grows with you
A healthcare platform with multiple clinics
A white-label HighLevel system for a network of chiropractic clinics. Built as a reusable deployment snapshot with location-specific setup and a rollout structure for new clinics.
Working with me
Emma brings clarity, momentum and real commercial impact. As Chief Operating Officer of Excel Glass, I would have no hesitation in recommending her to any business that wants tangible, measurable results.
Jodene van Lienden-Carroll
Chief Operating Officer, Excel Glass Ltd
Emma was reliable, organised, proactive, and a pleasure to work with throughout the contract. I'd happily recommend her for anyone needing automation, systems integration, or technical operations work.
Rob Brearley
Chief Executive Officer, ShopWired
Emma immediately took the stress out of my problems and solved my 'tech' problems. She continuously updated me throughout the work schedule and I felt so confident in her ability.
Rosalind Miles
Therapeutic Counsellor and Clinical Supervisor, Rosalind Miles Therapy
5.0 from 17 Google reviews
Is this right for you?
I work with businesses that have outgrown one person doing everything, but still want each location or practitioner to keep their own way of working, under one brand.
Good fit if:
- Several practitioners, locations or franchisees work under your brand.
- Each one runs their own clients, but you need the basics to be consistent.
- Follow-up and reviews depend on who happens to be doing them.
- You want a system you own and control after handover.
Probably not a fit if:
- You're a solo practitioner.
- You want someone to run your marketing on an ongoing basis.
- You're a home care provider.
- You're not ready to give the access, content and decisions needed to build it.
What's not included
To keep things clear, these are quoted separately if you need them: